Responsible gambling

We want your time with WoolBet Casino to be safe, enjoyable and within your control. Gambling should be an entertaining activity, not a source of worry. Below you’ll find straightforward, practical information about the tools, limits and support available to help you play responsibly, recognise when to pause, and get help if you need it.

Our Responsible Gambling Commitment

We are committed to protecting our players and promoting safe play. We encourage everyone to make informed decisions, understand risks, and use the tools we provide to manage their gambling. Our approach is non-judgmental and focused on helping you maintain healthy habits.

Recognising Warning Signs

It can be hard to see when play is becoming a problem. Look out for these common signs and consider stepping back if they sound familiar:

Chasing losses or increasing stakes to try to recover money
Spending more time or money than intended
Neglecting work, family or social commitments
Using gambling to escape stress, depression or anxiety
Borrowing money or hiding gambling activity from others
Feeling restless, irritable or anxious when not gambling

Tools to Control Your Play

We offer a range of practical controls to help you stay in charge. Using one or more of these tools can make a big difference.

Deposit limits: Set daily, weekly or monthly limits to control how much you can add to your account.
Loss limits: Cap the total amount you can lose over a set period.
Bet limits: Restrict the size of individual wagers while wagering bonuses or during regular play.
Reality checks: Receive regular reminders about how long you’ve been playing and your session activity.
Session time limits: Automatically close sessions after a set duration.
Cooling-off periods: Take a short break from play (for example 24 hours to 90 days) without closing your account permanently.

Self‑Exclusion and Longer Breaks

If you need a more lasting break, self‑exclusion lets you lock yourself out of your account for a set period. This is a clear step that helps prevent impulsive returns and gives you time to reflect.

When you choose self‑exclusion:

Decide how long you want the exclusion to last and confirm it with our team or the self‑service option in your account.
Understand that during exclusion you will not be able to access your account or receive promotional material.
At the end of the exclusion period, there will usually be a formal re‑activation process to make sure returning is the right choice.

Deposit, Loss and Wagering Limits

Limits are effective tools that reduce the risk of overspending. We encourage setting conservative limits and reviewing them regularly.

Set the lowest deposit limit you’re comfortable with—this reduces impulse spending.
Combine deposit and loss limits for extra protection.
If using bonuses, check how game contribution rules affect wagering requirements and adjust limits accordingly.
Contact support if you want to lower limits immediately; increases usually require a cooling-off period to prevent impulsive changes.

Identity Checks and Account Security

We may ask for documents to verify identity, age and payment methods. These checks protect you and the integrity of the service.

Provide requested documents promptly to avoid delays with withdrawals.
Keep your account credentials secure and enable any available security features.
If you suspect unauthorised access, contact support immediately and change passwords.

How to Get Help

If gambling is causing distress or affecting daily life, reaching out early is important. Seeking help is a sign of strength, not failure.

Start by using the tools on your account—set limits, take a cooling‑off break or self‑exclude.
Contact customer support for confidential guidance about account controls and next steps.
Consider talking to a trained counsellor or support service for practical coping strategies and emotional support.
If you are in immediate danger or feel you may harm yourself, seek emergency help right away.

Support for Friends and Family

If you are worried about someone else, your concern matters. You can offer helpful support by:

Approaching the conversation with empathy and without accusation
Encouraging them to use account controls and to seek professional guidance
Suggesting they keep financial documents and records of gambling activity to review together
Protecting your own wellbeing and seeking advice on boundaries or managing shared finances

Privacy and Confidentiality

Your privacy is respected. When you request help, adjust limits, or self‑exclude, we treat those requests confidentially and only share information internally as needed to support your safety and comply with legal obligations.

Frequently Asked Questions

What if I want to lower my limits immediately?
You can usually reduce limits instantly using your account settings or by contacting support. Raising limits may require verification and a waiting period.

Can I get my money out if I self‑exclude?
Yes, any existing balance will typically remain available to withdraw, subject to verification checks. Self‑exclusion prevents further play and promotional contact.

Who can I contact for confidential support?
Start with our customer support team for account tools and next steps. For emotional or specialised help, consider speaking to a trained counsellor or local support service.

We are here to support you. If you ever want to discuss safer play options or need assistance setting up safeguards, reach out to our team — we will listen and help you find the right measures for your situation.