Terms and conditions

1. Legal Status

1.1 WoolBet Casino operates gaming services under a licence issued by the Anjouan Offshore Financial Authority (AOFA), Comoros, with licence identifier ALSI-202509029-FI1 as disclosed in public directories.

1.2 WoolBet Casino is not licensed by the United Kingdom Gambling Commission (UKGC). The absence of a UKGC licence means WoolBet Casino is not authorised by the UKGC to provide or advertise remote gambling services to consumers in Great Britain.

1.3 It is the responsibility of users to ensure that access to and use of WoolBet Casino’s services is lawful in their jurisdiction before registering or depositing funds.

2. Registration and Login Process

2.1 Registration: To open an account with WoolBet Casino you must provide a valid email address and personal details as required by the registration form and create a secure password.

2.2 Account Verification (KYC): WoolBet Casino requires identity and age verification prior to certain account activity, including withdrawals. Users must supply requested documentation and information within the timeframe specified in account notifications.

2.3 Activation Time: Account activation may be immediate after registration; however full verification for withdrawals and other services may take additional time depending on documentation and checks.

2.4 Eligibility: Only persons aged 18 or over may register. Unless otherwise specified, one account per person is permitted. WoolBet Casino may restrict registration or access from specific countries in accordance with applicable laws and its policies.

3. Games and Software Providers

3.1 Game Offering: WoolBet Casino provides a range of games including slots, table games, live dealer games, jackpot titles, bingo, video poker, scratch cards, crash-style games, virtual sports and other categories described on the platform.

3.2 Third-Party Providers: Games are supplied by multiple third-party software providers. The presence of a game or provider on WoolBet Casino’s platform does not imply that the relevant provider is licensed by any particular regulator for use in all jurisdictions.

3.3 Game Counts and Categories: Game counts and provider counts published on the website are operator representations and may change. Exact availability by jurisdiction may vary.

3.4 Provably Fair and Audits: Some game categories (for example crash games) may operate under specific fairness models. WoolBet Casino will disclose where provably fair mechanics apply and will provide details of any independent audits where available.

4. Bonuses and Promotions

4.1 General: WoolBet Casino may offer welcome bonuses, reload offers, free spins, cashback and other promotions. Promotional offers are subject to specific terms, which form part of these Terms and Conditions.

4.2 Welcome Offer: Details of any welcome offer, including match amount, free spins and currency-specific information, will be published on the relevant landing page and in the associated promotion terms.

4.3 Activation: Unless otherwise specified, welcome bonuses are activated by registering and making the qualifying first deposit in accordance with the promotional terms.

4.4 Wagering Requirements and Limits: Bonus funds are generally subject to wagering requirements, maximum bet limits while wagering, eligible games and validity periods. These requirements will be set out in the applicable promotion terms.

4.5 Time Limits: Promotional offers have expiry dates. Unused or unclaimed bonuses after expiry are forfeited.

4.6 Recurring Promotions and Cashback: Recurring promotions (for example reloads and free spins) and any VIP cashback arrangements will be governed by separate, published promotion terms, including eligibility criteria, minimum deposits and wagering rules.

4.7 Conflicts and Accuracy: In the event of any conflict between promotional landing pages and these Terms, the specific promotion terms will govern. WoolBet Casino reserves the right to cancel or amend promotions at its discretion where permitted by law.

5. VIP and/or Loyalty Program

5.1 Structure: WoolBet Casino may operate a tiered VIP or loyalty programme that offers benefits such as cashback, account management and priority services to qualifying players.

5.2 Qualification: Qualification criteria, points accrual mechanics, tier thresholds and invitation rules will be published in the loyalty programme rules where applicable.

5.3 Benefits and Redemption: Benefits, rewards, conversion rates and any wagering conditions applicable to loyalty rewards will be specified in the loyalty programme documentation.

5.4 Changes and Termination: WoolBet Casino reserves the right to modify, suspend or terminate the loyalty programme or any tier benefits at its discretion and in accordance with these Terms.

6. Payment Methods and Banking Terms

6.1 Deposits: WoolBet Casino accepts a range of payment methods as displayed in the cashier. Minimum and maximum deposit amounts for each method are shown at the point of deposit and may vary by currency and jurisdiction.

6.2 Withdrawals: Withdrawal methods, minimum withdrawal amounts, processing times and any applicable limits are disclosed in the cashier and may be subject to verification requirements. WoolBet Casino may apply internal withdrawal limits, including daily or periodic caps.

6.3 Fees: Fees for deposits or withdrawals are specified where applicable. Where third-party fees apply (for example network fees for crypto transactions), users are responsible for those charges.

6.4 Currencies and Crypto: Available fiat and cryptocurrency options are listed in the cashier. Availability depends on jurisdiction and may change.

6.5 Payment Compliance: WoolBet Casino may require deposits and withdrawals to be processed using the same payment methods or accounts that are registered in the user’s name to comply with anti-money laundering and payment provider policies.

7. Key Terms and Conditions

7.1 Bonus Game Contributions: Different games contribute differently towards wagering requirements. Eligible game contribution rates and excluded games are set out in promotion terms.

7.2 Maximum Bets: When wagering bonus funds, users must not place bets exceeding any maximum bet limits specified in promotion terms. Breach may result in forfeiture of bonus and winnings.

7.3 Deposit Limits and Safer Gambling: Transactional deposit limits and game-based limits are published where available. Users are encouraged to use available safer-gambling tools and to contact support to request account limits.

7.4 Account Restrictions: WoolBet Casino may restrict, suspend or close accounts where required by law, where suspicious activity is detected, or where users fail to comply with these Terms. WoolBet Casino may also enforce KYC deadlines and other verification requirements.

7.5 Dispute Resolution: Any disputes regarding account balances, game outcomes or promotional eligibility should be raised promptly with customer support. WoolBet Casino will investigate and respond in accordance with its internal procedures.

8. Mobile and Technical Features

8.1 Mobile Access: WoolBet Casino’s services are accessible via mobile browsers. Specific app availability for iOS or Android is published where applicable.

8.2 Performance and Compatibility: Mobile performance and feature availability depend on device, browser and network. WoolBet Casino does not guarantee performance on all devices and may specify minimum technical requirements.

8.3 Registration on Mobile: The registration and verification flow on mobile mirrors the desktop experience unless otherwise specified.

8.4 Updates and Maintenance: WoolBet Casino may perform scheduled maintenance or updates that affect mobile access. Users will be notified where practicable.

9. Security and Fair Play

9.1 Data Protection and Encryption: WoolBet Casino employs industry-standard security measures, including encryption, to protect user data and transactions. Specific technical details, such as TLS versions and certificate providers, are managed by WoolBet Casino’s technical team.

9.2 Random Number Generation and Audits: Games operate under RNGs where applicable. Independent auditing and certification information will be published where available. Absence of a published certificate does not necessarily indicate unfair play, but users should assess available audit information prior to play.

9.3 Account Security: Users are responsible for maintaining the confidentiality of their account credentials. WoolBet Casino may require additional authentication for account access and transactions.

9.4 Customer Support: WoolBet Casino provides customer support via live chat and email. Typical response times are published in the support area. For contact, users should use email.

10. Responsible Gambling Features

10.1 Tools and Options: WoolBet Casino offers or will provide access to responsible-gambling tools, which may include deposit limits, session limits, cooling-off periods, time-outs and permanent self-exclusion where applicable.

10.2 External Support: Users seeking help for gambling-related issues are encouraged to seek support from relevant organisations in their jurisdiction. WoolBet Casino will provide guidance to available resources where appropriate.

10.3 UK-Specific Protections: Because WoolBet Casino is not licensed by the UKGC, UK-specific protections and schemes applicable to UKGC-licensed operators may not apply. UK residents should confirm the availability of tools and protections prior to use.

11. Advantages and Disadvantages

11.1 Advantages: WoolBet Casino provides a broad catalogue of game categories, live dealer content, and multiple payment options including cryptocurrencies. Customer support is available in multiple languages.

11.2 Disadvantages and Risks: WoolBet Casino’s licensing, jurisdictional coverage and the availability of certain protections may differ from locally regulated operators. Users should note limitations in responsible-gambling tools, potential variation in withdrawal limits and the absence of UKGC oversight for UK residents.

11.3 No Guarantee of Suitability: The listing of features should not be construed as a guarantee of suitability for any particular user or jurisdiction. Users must evaluate risks and legal status before participation.

12. General Casino Information

12.1 Year Founded: WoolBet Casino commenced operations in 2026 as indicated in public listings.

12.2 Operator: Details of WoolBet Casino’s operating entity are published in the platform’s legal disclosures. Users should consult those disclosures for operator identity and contact information.

12.3 Supported Languages and Countries: WoolBet Casino supports multiple languages including English and French. Acceptance of players and available services vary by country and are displayed in the account registration process and in the cashier.

12.4 Restricted Jurisdictions: Certain jurisdictions are restricted from registering or using WoolBet Casino services. Users are responsible for ensuring they are not located in a restricted jurisdiction and for complying with local laws.

12.5 Updates to Information: WoolBet Casino may update operational details, supported languages, accepted countries, and other general information. Material changes will be reflected in the platform’s legal notices and terms.

13. Miscellaneous Provisions

13.1 Amendments: WoolBet Casino may amend these Terms and Conditions at any time. Material changes will be communicated to registered users in accordance with applicable law.

13.2 Governing Law: These Terms are governed by the law specified in WoolBet Casino’s legal disclosures. Users should review those disclosures for applicable governing law and jurisdiction.

13.3 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

13.4 Contact: For questions relating to these Terms, account support, or disputes, contact customer support by email.