Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under applicable data protection laws, including the GDPR where it applies.

Scope and Applicability

This policy applies to personal data we collect when you use our website, create or manage an account, contact customer support, or otherwise interact with our services. It covers information collected directly from you, collected automatically, and received from third parties for the purposes described below.

Information We Collect

We collect personal data that is necessary to provide and improve our services and to meet legal and regulatory obligations. This may include:

Account and identity information: name, email address, date of birth, username, and other details you provide when registering or updating your account.
Verification and identity documents: information and documents we may need to verify your identity where permitted and required by law or to comply with our policies.
Contact and communication data: correspondence, support requests, and preferences for receiving messages from us.
Technical and device data: IP address, browser type and version, device identifiers, operating system, and other technical data about how you access and use our site.
Usage and interaction data: pages viewed, features used, activity on the site, and timestamps to help us operate and improve our services.
Marketing and preferences: your marketing preferences and communication consents.

How We Use Your Information

We use your personal data for clear and specific purposes, including:

To provide, operate, maintain and improve our services and website.
To create and manage your account, respond to inquiries, and provide customer support.
To verify identity where required by law, regulation, or our policies.
To monitor, detect and prevent fraud, abuse, and other illicit activity, and to protect the security of our services.
To send administrative messages and service announcements, such as changes to terms, policy updates, or support responses.
To deliver marketing communications where you have consented, and to personalise content and offers in line with your preferences.
To comply with legal obligations and regulatory requirements and to respond to lawful requests from public authorities.
For internal analytics and research, to help us understand usage patterns and improve our offerings.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Contractual necessity: processing necessary to perform the contract with you and provide services you request.
Legal obligation: processing necessary to comply with laws, regulations, or official requests.
Consent: processing based on your explicit consent, for example for marketing communications or certain cookies.
Legitimate interests: processing for our legitimate business interests where those interests are not overridden by your rights and freedoms, such as fraud prevention, service improvement, and security.

Sharing and Disclosing Your Information

We may share personal data with third parties when necessary and appropriate, including:

Service providers and vendors who perform functions on our behalf (for example, hosting and analytics).
Regulators, law enforcement, and other authorities when required by law or to protect rights and safety.
Affiliates and partners where this is necessary to provide services or for operational reasons.
Other parties in connection with legal processes, disputes, or enforcement of our terms and policies.

We require that third parties take appropriate measures to protect personal data and use it only for permitted purposes.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a period thereafter in line with legal and regulatory requirements. When data is no longer required, we will delete or anonymise it.

Your Rights

Under applicable data protection laws, you may have the following rights:

Access: the right to request a copy of the personal data we hold about you.
Rectification: the right to request correction of inaccurate or incomplete data.
Erasure: the right to request deletion of personal data in certain circumstances.
Restriction: the right to request limitation of processing in certain situations.
Objection: the right to object to processing based on legitimate interests or direct marketing.
Portability: the right to receive a copy of certain personal data in a structured, commonly used format.
Withdraw consent: where processing is based on consent, you can withdraw consent at any time for future processing.

To exercise your rights, please contact us at the address below. We may ask for information to verify your identity before responding to requests. Where applicable, you also have the right to lodge a complaint with a supervisory authority.

Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve our services, to remember your preferences, and to support analytics and advertising where permitted. Cookies may be essential, functional, or used for analytics and marketing.

You can control cookies through your browser settings and other tools. Declining certain cookies may affect your ability to access some features of our site.

Security

We implement administrative, technical and organisational measures designed to protect personal data from unauthorised access, disclosure, alteration or destruction. While we strive to use commercially reasonable safeguards, no system can be completely secure. We continually review and enhance our security practices.

International Transfers

Personal data may be processed and stored in jurisdictions outside your country. Where transfers outside the European Economic Area (EEA) occur, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other measures required by law, to protect your data.

Automated Decisions and Profiling

We may use automated systems for purposes such as fraud detection, risk assessment, and service personalisation. Where automated decision-making produces legal effects or similarly significantly affects you, we will inform you and provide means to obtain human review where required by law.

Children

Our services are intended for adults. We do not knowingly collect or process personal data of children. If we become aware that we have collected personal data relating to a child, we will take steps to delete such information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date and, where appropriate, notify you. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, wish to exercise your rights, or want more information about our privacy practices, please contact us by email at.